At Backdoor detective, we strive to provide the highest level of service and customer satisfaction. Our refund policy is designed to ensure fairness and transparency.

Consultation Fees:

All initial consultation fees are non-refundable. This fee covers the time and expertise provided by our detectives during the consultation process. Payment rule is 50% advance before starting work and remaining 50% after completion of work.

Service Fees:

Once an investigation service has been initiated and agreed upon, a portion of the service fee becomes non-refundable to cover preliminary expenses such as research, travel, and administrative costs. The non-refundable portion will be clearly outlined in your service agreement.

Cancellation Policy:

If you wish to cancel the service after it has commenced, you must notify us in writing. Refunds for the remaining balance will be pro-rated based on the amount of work completed up to the point of cancellation. Detailed records of the work performed will be provided upon request.

Unresolved Cases:

In the event that we are unable to complete the investigation due to unforeseen circumstances beyond our control, a partial refund may be issued based on the amount of work completed and resources expended.

Client Satisfaction:

If you are dissatisfied with our service, please contact us immediately. We are committed to resolving any issues and will consider refunds on a case-by-case basis to ensure fair treatment.

For any questions or concerns regarding our refund policy, please contact our customer service department at avenger@avengerdetective.com